Chat LIVE with a T-Mobile Specialist.

[symbarian]

Has anybody used this feature ?

[Jimbo]

Why would anyone bother? Surely calling CS is quicker?

[symbarian]

Why would anyone bother sending a text message ? Surely calling somebody / leaving a voicemail is quicker ?

I guess convenience may be the answer to your question

[psionandy]

I didn't know it existed. where can I find it?

[SteveyxAsp]

We have Getti! And to be honest I find that you tend to get more reliable help from this forum.

[SK]

Orange are doing the same

[symbarian]

Originally Posted by SteveyxAsp

We have Getti! And to be honest I find that you tend to get more reliable help from this forum.

Retail more reliable than T-Mobile Direct / Online ...... OK

( .. no reflection on Getti's prowess on giving Intel, but it may help someone )

[mcgrad]

Alliance & Leicester have a very similar chat box on their webpage, which pops up a few minutes of browsing.
I chatted to a CS rep, who was very helpful. A found it much better than calling up and being greeted with "Press 1 to be put through to the wrong department, press 2 to be put on hold for 10 minutes, press 3 to be plunged into a telephonic abyss"

[symbarian]

Originally Posted by mcgrad

Alliance & Leicester have a very similar chat box on their webpage, which pops up a few minutes of browsing.
I chatted to a CS rep, who was very helpful. A found it much better than calling up and being greeted with "Press 1 to be put through to the wrong department, press 2 to be put on hold for 10 minutes, press 3 to be plunged into a telephonic abyss"

Couldn't have said it better