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  • Chat LIVE with a T-Mobile Specialist.

    Has anybody used this feature ?

    http://img401.imageshack.us/img401/5...tsymbarhm4.jpg

  • #2
    Why would anyone bother? Surely calling CS is quicker?

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    • #3
      Why would anyone bother sending a text message ? Surely calling somebody / leaving a voicemail is quicker ?

      I guess convenience may be the answer to your question

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      • #4
        I didn't know it existed. where can I find it?

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        • #5
          We have Getti! And to be honest I find that you tend to get more reliable help from this forum.

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          • #6
            Orange are doing the same

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            • #7
              Originally posted by SteveyxAsp View Post
              We have Getti! And to be honest I find that you tend to get more reliable help from this forum.
              Retail more reliable than T-Mobile Direct / Online ...... OK

              ( .. no reflection on Getti's prowess on giving Intel, but it may help someone )

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              • #8
                Alliance & Leicester have a very similar chat box on their webpage, which pops up a few minutes of browsing.
                I chatted to a CS rep, who was very helpful. A found it much better than calling up and being greeted with "Press 1 to be put through to the wrong department, press 2 to be put on hold for 10 minutes, press 3 to be plunged into a telephonic abyss"

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                • #9
                  Originally posted by mcgrad View Post
                  Alliance & Leicester have a very similar chat box on their webpage, which pops up a few minutes of browsing.
                  I chatted to a CS rep, who was very helpful. A found it much better than calling up and being greeted with "Press 1 to be put through to the wrong department, press 2 to be put on hold for 10 minutes, press 3 to be plunged into a telephonic abyss"
                  Couldn't have said it better

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                  • #10
                    So instead of going to an independent mobile phone retailer such as CPW or P4U, people started going into the network shop directly. And now instead of doing that they can go online and chat to the networks instead??

                    I wonder what osrt of impact, if any this new venture will have on high street retailers (any of them).

                    Edit: After rebuilding my PC I used this chat feature on Nortons site to find out how i go about re-installing Norton and getting my subscription key back. The feature was very impressive and within half hour (partially due to having to download the norton package) i was up and running.

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                    • #11
                      3 had/have what was either a robotic one or one controlled by foreigners, was pretty funny chatting to them.

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                      • #12
                        Originally posted by T-Mobile View Post
                        3 had/have what was either a robotic one or one controlled by foreigners, was pretty funny chatting to them.

                        i may go and chat on there if im bored then lol

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                        • #13
                          BT have an automated help bot, you type questions and it replies. Nothing more than a posh 'Help' dialog box really.
                          But being bored one day i was playing around, only to be told that "I am not programmed to respond to swearing"

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                          • #14
                            didnt know they did it!

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